Return & Refund Policy
At Scentials PK, customer satisfaction is our top priority. We proudly offer a 2 Weeks Money Back Guarantee for your peace of mind.
2 Weeks Money Back Guarantee
If you are not satisfied with your purchase, you may request a return or refund within 14 days of receiving your order.
Return Eligibility
To qualify for a return/refund:
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The product must be unused or slightly used
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The packaging should be in original condition
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The item must not be damaged due to mishandling
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Proof of purchase/order confirmation is required
Damaged or Incorrect Orders
If you receive a damaged product or incorrect item, please contact us within 48 hours of delivery with photos/videos of the product.
We will arrange a replacement or refund after verification.
Refund Process
Once your return request is approved:
- Refunds will be processed within 5–7 working days
- Refund will be made via bank transfer or any mutually agreed method
Non-Returnable Items
Returns will not be accepted if:
- The product is fully used
- The item is damaged after delivery due to customer misuse
- Return request is made after 14 days
Return Shipping
If the return is due to our mistake (wrong/damaged item), return shipping cost will be covered by us.
Otherwise, shipping charges may apply.
For return/refund requests, contact us at:
📲 WhatsApp: 0321 4373340